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Privacy Policy
Last updated June 27, 2026
Ringup ("Ringup," "we," "us") provides a payment layer for businesses that take payments over the phone, including by AI voice agents. This policy explains what we collect, how we use it, and your choices, with specific detail on text messages and voice/biometric data.
Information we collect
- Phone number. When you call a business that uses Ringup and ask to be texted a payment link, we use the number you called from to send that link and to recognize you on later calls.
- Carrier and line information. To help confirm a call is legitimate and prevent fraud, we may check carrier signals tied to your number (such as line type, the name a carrier has on file, and whether the line was recently ported or its SIM swapped). These checks return verification results to us; we do not receive your full carrier account record.
- Payment information. Card or bank details you enter are collected and processed by our payment processor (for example, Stripe). We do not store full card numbers.
- Voiceprint (only with your consent). See "Voice and biometric data" below.
- Call records. We may retain a recording or transcript of the relevant call as a record of your request and authorization, where permitted and with any required notice or consent.
- Usage data. Basic technical and transaction data (such as amount, business, and status) needed to provide and secure the service.
How we use information
- To send the payment link you requested and process the payment you authorize.
- To recognize you on future calls and verify your identity, with your consent.
- To detect and prevent fraud and keep the service secure.
- To provide support and meet legal obligations.
Text messages (SMS)
We send a text only when you ask for one on a live phone call, for example, when you say "text me a link" to pay a deposit or invoice. The message contains a secure payment link tied to that call. These messages are transactional. We do not send marketing or promotional texts, and consent to texts is not a condition of any purchase.
- Message frequency depends on your activity; typically one message per request.
- Message and data rates may apply.
- Reply STOP to opt out of further messages, or HELP for help.
We do not sell your information, and we do not share mobile opt-in data or phone numbers with third parties for their marketing. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
Voice and biometric data
A "voiceprint" is a mathematical representation of your voice that can be used to recognize you. A voiceprint is a biometric identifier. We treat it with special care.
- Consent first. We create a voiceprint only after you give informed consent. Before we create one, we tell you that we are collecting it, the purpose, and how long we keep it, and we obtain your consent (which may be given electronically). Providing a voiceprint is optional: you can decline and still pay.
- Purpose limit. We use a voiceprint solely to recognize you on calls and help verify your identity. We do not use it for any other purpose.
- Retention & destruction. We keep a voiceprint only as long as needed for that purpose, and we permanently destroy it when the purpose is satisfied, when you ask us to, or within three (3) years of your last interaction with us, whichever comes first.
- No sale. We never sell, lease, trade, or otherwise profit from your voiceprint or other biometric data.
- No disclosure without consent. We do not disclose a voiceprint except with your consent, to a service provider acting for us under confidentiality obligations, or as required by law.
- Security. We protect biometric data using reasonable safeguards, at least as protective as those we use for other confidential information.
- Your control. You may withdraw consent and request deletion of your voiceprint at any time using the contact below.
How we share information
We share information only with service providers that help us run the service, chiefly our payment processor (Stripe) and our telephony provider (Twilio), and only as needed to perform those services for us. We may also disclose information if required by law, to protect rights and safety, or in connection with a corporate transaction. We do not sell your personal information.
Data retention
We keep information only as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements, and then delete or de-identify it. Voiceprints follow the schedule above.
Security
We use industry-standard administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your privacy rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to opt out of certain processing. We do not sell personal information or share it for cross-context behavioral advertising. To exercise a right, contact us below; we will not discriminate against you for doing so.
Children
The service is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.
Changes
We may update this policy; we will post the new date above, and significant changes may be communicated through the service.
Contact
Questions, or to exercise a privacy right or delete your voiceprint: hello@ringup.dev